Frequently Asked Questions
Shopping Information
What makes Tastefully Olive olive oils different from store-bought oils?
Our extra virgin olive oils are early harvest, single-source, and cold-pressed — meaning they retain the highest levels of polyphenols and antioxidants. Unlike mass-produced supermarket oils, we source directly from trusted family growers in Laconica, Greece, ensuring freshness, traceability, and exceptional flavor in every bottle.
How much is shipping and how long will it take?
We offer free shipping on all US orders over $75. Orders typically ship within 1–2 business days and arrive within 3–7 business days depending on your location. Expedited shipping options are available at checkout.
How should I store my olive oil and balsamic vinegar?
Store your olive oil in a cool, dark place away from heat and direct sunlight — a pantry or cupboard works perfectly. Avoid storing near the stove. Balsamic vinegars should also be kept in a cool, dark location. Once opened, both products are best used within 12–18 months for optimal flavor.
Do you offer gift sets or samplers?
Yes! We offer a variety of gift sets and sampler collections — perfect for olive oil lovers, foodies, and special occasions. Browse our Gifts & Box Sets collection to find the perfect combination of oils and balsamics.
Payment Information
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Shop Pay, and Amazon Pay. All transactions are secured with SSL encryption for your peace of mind.
Is it safe to enter my payment information on your site?
Absolutely. Our store uses industry-standard SSL encryption and is powered by Shopify — one of the most trusted e-commerce platforms in the world. Your payment information is never stored on our servers.
Do you offer discounts or a loyalty program?
Yes! We have a loyalty rewards program where you earn points on every purchase. Points can be redeemed for discounts on future orders. You can also earn points by leaving reviews, referring friends, and more. Sign up or log in to your account to get started.
Can I use multiple discount codes on one order?
Currently, only one discount code can be applied per order. However, loyalty reward points can often be combined with eligible promotions. Check the terms of each offer for details.
Order Returns
What is your return policy?
We offer a 30-day return policy on unopened items in their original condition. If you're not satisfied with your purchase, please contact us within 30 days of receiving your order and we'll make it right.
What if my order arrives damaged?
We're so sorry if that happens! Please contact us within 7 days of delivery with a photo of the damaged item and your order number. We'll send a replacement or issue a full refund — whichever you prefer.
How do I initiate a return or exchange?
To start a return or exchange, email us at melissa@tastefullyolive.com with your order number and reason for return. Our team will respond within 1–2 business days with instructions. Please do not ship items back without contacting us first.
Do you offer refunds on sale or discounted items?
Sale and discounted items are final sale and are not eligible for returns or exchanges unless they arrive damaged or defective. If you have any concerns, please reach out to us and we'll do our best to help.
